Your information
Privacy, in plain words.
Last updated: 26 September 2026
Who to contact
Tender Bloom helps adults find and discuss temporary childcare. For questions about your account or personal information, contact johngloriaugonma@gmail.com. This is our current support contact while the service is being established.
What you share
When you register, we collect your name, email address, account role and a securely hashed password. Providers add a setting name, area, postcode, description, care ages, hours, rates and available dates. Enquiries contain the requested opening, number of children, ages in months and your message.
Please do not include children’s names, exact dates of birth, health records, home addresses or private documents in an enquiry. These forms are for adults.
Waitlist and contact forms
Our waitlist and contact forms collect your name, email, chosen interest, optional area and any message you send. We store your consent and submission date. The Tender Bloom team uses these details to send the updates you requested or respond to your enquiry. Submissions are stored in our database and copied to our private Google Sheets tracker so the team can follow up. Joining the waitlist does not create an account or reserve a place. You can leave the list or ask us to remove your message by emailing johngloriaugonma@gmail.com.
Why we use it
We use account and enquiry information to provide the service you request: signing you in, displaying your setting, delivering enquiries and keeping replies together. We also use limited request information to prevent misuse and protect accounts.
Who can see it
A provider’s setting details and openings are public. Your name, email address and enquiry are shared with the provider you contact. Your inbox is restricted to you and the provider involved. Password hashes and session records are not displayed publicly.
Storage and service providers
The website runs on Vercel. Account and enquiry records are stored in a managed PostgreSQL database hosted by Neon, configured in London. We also use a private Google Sheets tracker for waitlists, contact messages, account registrations and successful sign-ins, provider details, available dates and care enquiries. It includes the details you submit, activity times and enquiry status. Passwords, password hashes and session tokens are never copied to the tracker. Access is limited to the authorised team. Google processes tracker information under its service and data-protection arrangements. We do not sell account information or use advertising trackers.
Cookies and browser storage
A necessary session cookie keeps you signed in for up to seven days. Animations follow your device’s reduced-motion setting. Care requests and account details are submitted securely to our service.
Keeping and removing information
We keep account information while your account is active and enquiry history so you and the provider can follow your arrangements. Contact us to request access, correction or deletion, or to close your account. Information may need to be retained where necessary to resolve a dispute or meet a legal obligation; we will explain this when responding.
Your choices
You can ask about the information we hold, request a copy, ask us to correct it, or request deletion or restriction where applicable. Contact johngloriaugonma@gmail.com. You can also raise concerns with the Information Commissioner’s Office.
Illustrative images
Brand images and sample playrooms are generated illustrations of the feel we imagine. They do not depict real listed childcare settings or verify a provider’s services.